Purchase terms
Purchase terms
Buy in our store is very simple: Just pick an article, I add it to the basket by clicking on the icon bag shopping "to cart" and complete your order using the payment method of your choice (credit card or early) transfer.
To make your purchase in our store, you must register your personal details and choose a password that will allow access to all areas that require prior identification. This will prevent you hereafter have to re-fill. At the time you register on our secure server or place an order, your personal, address data, and those relating to payment, are incorporated into our database, used solely to process your order and to send information on offers and services that may be of interest. At any time you can modify the details of your registration (change of address, telephone ...) or request a reminder of your password if you forget it.
Orders will not be PO boxes.
In the case of payment by credit card or by bank transfer they are including all fees, VAT, transport costs. You do not pay more than they have told you the cost of the boxes.
Payment Methods
We offer various options for payment to choose the one you prefer:
- Credit Card: orders in the web, secure payment by bank connection with VISA or MasterCard.
- Bank transfer: to the account that will provide at checkout.
Returning orders
If you are not satisfied with what we have received it is to communicate within 24 hours and we'll collect it.
Returns will be accepted only in the following cases:
- Defective items
- Incorrect shipments
In the case of defective items, we will collect the product for home and after verification, it was replaced by another of the same characteristics or if you prefer we will refund the amount according to the same method of payment used by you for purchase.
The cost of collecting and shipping the new product in this case borne by Lecasse Eco, SL
If after the inspection of the product by the Lecasse Eco, SL, the product did not have any manufacturing defect or any deficiencies to submit were caused by negligence, poor maintenance of the product, beatings, use or misuse, Terrvs not He will take care of such refund and send the customer the same product again, but the costs of collection and redelivery run, this time by the customer.
The refunds will be communicating by e-mail or by telephone (comercial@terrvs.com - 96 652 60 21)
For incorrect shipments, we will pick up the product at home and after checking, we will send the right product that you had asked. The cost of collecting and shipping the new product shall, in this case, by Lecasse Eco, SL
In either of the two above cases, to make the return, the product must be perfectly packaged in its original packaging and manuals, accessories or promotional gifts included where appropriate. To make the return you must include the sales slip he received in his day by the order.
Deadline
You will receive your order within 24/48 hours. On Mondays we do not deliver merchandise